Remote Assistance
Remote Assistant
Troubleshooting software related problems
How does Remote Assistance work?
Remote Assistance software allows us to see your screen and fix any issues with your computer as if we were sitting in front of it. The connection to your computer requires your assistance and permission to be able to gain access to your computer through a secure connection. During the Remote Assistance session you will see everything that our technician is doing on your system. Follow the simple steps below. (Your computer must have a working internet connection to use the Remote Assistance service. If your having trouble accessing the internet give us a call and we may still be able to assist you over the phone or in person.)
Step 1
Appointment is set for the remote assistance session and we will call you at the time specified.
If you haven't already done so, contact us at (732) 670-8416 to schedule an appointment
If you haven't already done so, contact us at (732) 670-8416 to schedule an appointment
Step 2
To set up the connection a small file needs to be downloaded and run on your computer. This remote assistance client can be downloaded here:
Step 3
After you downloaded and run the program you will get a screen like this:
Step 4
You’ll need to give the technician the number you see in the ID field and the password. For security reasons and for your privacy the password is randomly generated and changes each time you open the client.
When the session ends please close the remote assistance window.